SHIPPING POLICY
Currently only shipping nationally (South Africa).
Processing time (how long it takes to create the product)
The time we need to prepare an order for dispatch varies as they are specially made to order:
Terracotta pots: 3 - 5 working days
Macrame plant hangers: 3 - 5 working days
Large macrame wall hanging: 8 - 10 working days
Delivery times
Orders will be delivered using Courier Guy, taking 2 - 3 days.
Please note; the delivery times begin after the processing time.
RETURN & EXCHANGE POLICY
We gladly accept returns and cancellations
Returns/cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
We don't accept exchanges but please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.