SHIPPING POLICY
Currently only shipping nationally (South Africa).
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Processing time (how long it takes to create the product)
The time we need to prepare an order for dispatch varies as they are specially made to order:
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Terracotta pots: 3 - 5 working days
Macrame plant hangers: 3 - 5 working days
Large macrame wall hanging: 8 - 10 working days
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Delivery times
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Orders will be delivered using Courier Guy, taking 2 - 3 days.
Please note; the delivery times begin after the processing time.
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RETURN & EXCHANGE POLICY
We gladly accept returns and cancellations
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Returns/cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
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We don't accept exchanges but please contact me if you have any problems with your order.
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Conditions of return
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Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.